Shipping & Delivery

 

We have different fulfillment centers in the United States, Canada, United Kingdom, Germany, and Mexico . After your order is complete, it takes us 0-3 business days to process your order and get it ready for the shipping center. If there is a lack of inventory from your nearest location, we will ship your order from another fulfillment center where we stock a large quantity and style of the products.

We use Fullfillment By FBA, USPS, UPS or Fedex to ship our order based on your location and available inventory.

Our shipping time: 3-12 business days.

Total delivery time: 5-30 business days.

Tracking

Once the order is shipped, please allow 24-48 hours for the tracking number to be fully updated on the post office system. Please note that your order is actually on the way and there is no delay of the package rather than the tracking number status.

Wrong address

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided a wrong shipping address.

Lost or stolen package

We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier. If you have any further questions on how to do this, please reach out to our customer support team.

We apologize in advance for any inconvenience caused by any delays and thank you for your patience. Please feel free to contact our customer service team at info@spiezcollection.com for any concerns.